Faulty or damaged stock

Faulty or damaged stock will be replaced at no charge only if POWERHOUSE SUPPLEMENTS is notified within 7 days of receipt of goods.

If an order has been received and it is incorrect through the fault of POWERHOUSE SUPPLEMENTS, it will be replaced at no additional charge to you or a full refund of the incorrect item(s) (not including the shipping cost) will be given upon its return to the POWERHOUSE SUPLEMENTS.

It is the customers’ responsibility to review the goods received prior to opening. Goods received, even in the event of incorrect supply, shall only be accepted back for exchange or credit, if the goods are unopened & in their original condition.

Exchange & Change of mind

Exchanges will only be accepted if:

  • It is within 7 days of receiving goods
  • The product has not been opened or tampered with
  • You will need to pay the postage back to POWERHOUSE SUPPLEMENTS & be re-charged a new postage fee for transport.
  • The staff will inspect your product to verify that the product has not been opened or tampered with. If the product has been opened/tampered with, no exchange will be granted, and a new postage will be charged if you wish to have your goods returned.

If you ordered something and had a change of mind as long as the product has not been opened or tampered with, we can exchange the product for something else or even arrange a credit note (for the incorrect item(s) not including the shipping cost) as long as it is within 7 days of delivery.

All returns need to be sent to:

POWERHOUSE SUPPLEMENTS

172 Taren Point Rd, Caringbah NSW 2229

Should you wish to discuss any return issues please do not hesitate to contact us.

To contact us please click here or call us on (02) 9756 3696